International Travellers: On arrival at the Chattrapathi Shivaji Airport (35 kms from city centre), the immigration, baggage retrieval and customs areas precede the remainder of the services. Exchange can be obtained at bank counters just outside the customs area. Hotel bookings and pre-paid taxis are available. There are no shops in the arrival area. The departure lounges are marginally better equipped for shopping. They also have a restaurant, a snack bar and exchange. However, check in and emigration is chaotic because of the bunching of flights at night. Phones are available at both arrival and departure.

Domestic Travellers: On arrival at the Santa Cruz Airport (25 kms from city center) the baggage retrieval area is skirted by counters for various services such as hotel reservations. There is no pre-paid taxi counter, although some auto-rentals may represent themselves as such. Taxis are available from a policed queue outside the terminal. The departure area has minimal shopping and a snack bar. Phones are available at both arrival and departure.