International
Travellers: On arrival at the Chattrapathi Shivaji
Airport (35 kms from city centre), the
immigration, baggage retrieval and customs areas
precede the remainder of the services. Exchange
can be obtained at bank counters just outside the
customs area. Hotel bookings and pre-paid taxis
are available. There are no shops in the arrival
area. The departure lounges are marginally better
equipped for shopping. They also have a
restaurant, a snack bar and exchange. However,
check in and emigration is chaotic because of the
bunching of flights at night. Phones are available
at both arrival and departure.
Domestic Travellers: On arrival at the Santa Cruz
Airport (25 kms from city center) the baggage
retrieval area is skirted by counters for various
services such as hotel reservations. There is no
pre-paid taxi counter, although some auto-rentals
may represent themselves as such. Taxis are
available from a policed queue outside the
terminal. The departure area has minimal shopping
and a snack bar. Phones are available at both
arrival and departure.